Delete Account and Data
This page explains how users of Niramay Aarogya can request deletion of their account and associated app data.
Package name: com.vana.health.patient.in
Region: India
How to Request Deletion
- Send an email to vanadocsupport@gmail.com.
- Use the subject
Delete Niramay Aarogya account. - Include the Google account email used to sign in to the app and the package name
com.vana.health.patient.in.
We may ask for information needed to verify account ownership before deleting data. Do not send passwords, OTP codes, government IDs, medical records, or payment details in the request.
Data Deleted
After a verified deletion request, we delete or anonymize data associated with the account where reasonably possible, including:
- Firebase Authentication account records controlled by the app.
- Patient account identifiers and booking metadata associated with the requesting account.
- Patient profile details used for appointment booking, such as name and phone, where stored by app services.
- Notification tokens and app-specific account records associated with the account.
Data You Can Delete on Your Device
The web app may store patient name, phone, and local receipts in your
browser for convenience. You can remove this local data by clearing site
data for vana-apps.web.app in your browser. Mobile app
local data can be removed by clearing app storage or uninstalling the
app from your device.
Data That May Be Retained
Some records may be retained for a limited time when required for security, fraud prevention, legal compliance, audit logs, dispute resolution, or backup recovery. Appointment records already shared with a selected hospital, doctor, clinic, or helper may be retained in minimized form where required for legitimate operational or legal reasons.
Processing Time
We aim to process verified deletion requests within 30 days unless a longer period is required by law, security review, or operational constraints.
Account Access After Deletion
After deletion, you may lose access to booking history, saved patient details, notifications, and appointment management features.